Fill out our Get a Quote or Get Started form. Once you sumbit that you'll automatically be sent an INTRO email.
This INTRO email will include details on what material's we can use, what we need from you, and maybe even a quote to get you started (depending on your request). From there, we'll reach back out to you. Usually within 1 business day.
The basics of what we need depend on the product. Tell us which product or product type you want first, then we will request only the details that apply to it.
For custom emblems, we need the overall Height and Width with units. Unchanged stock letters and stock items use their published dimensions instead.
Quantity helps us prepare a quote, but it does not by itself change the product or manufacturing process.
Custom emblems need artwork for review. Unchanged stock items do not; engraved drinkware can use supplied lettering or artwork.
When we respond, we will review the artwork and product details that apply to your request so we can update the quote.
For custom engraved and cut emblems, the preferred design reference is an actual vector file. A PDF is usable only when it contains suitable vector paths. Injection-molded projects may also need a STEP 3D file; STL files will not work. We inspect the supplied file before treating it as production-ready.
If you aren't able to send us a vector file then we do have Conversion Services to help. There are costs involved with this so we always encourage customers to send us a vector file. But, Vector file or not, we can help :)
Based on the selected product, intended use, artwork, dimensions, quantity, finish, and mounting needs, we will recommend the appropriate option. Quantity does not automatically move a custom emblem to a different manufacturing process.
Once we settle on the Product that we can use, as well as the quantity, and dimensions we can update your quote.
Quoting is pretty simple overall. We use the Quantity and Dimensions, as well as your design file and product selection to calculate a quote. Before we can take the order we will finalize that quote via email.
When we finalize the quote we will also send you a link to submit to us your Client Details. Once we get your client details we will prepare an invoice for you which will include any applicable shipping costs. We will send you the invoice via a link to sign. If you were able to send us a vector file the invoice will include a proof for you to approve as well.
Once you sign all the appropriate areas on the online invoice you will be directed to the payment gateway. All payments are processed via Paypal, however you will be given the option to pay with a CC as a Guest as well.
The published dispatch clock begins after payment. Artwork, confirmed specifications, and material requirements still apply to the order, but do not reset that payment-to-dispatch interval. Signing an invoice alone does not start the payment clock.
Production follows a couple steps:
This is the line where orders wait to be put into the production batches.
Orders are placed in batches that are then scheduled for actual manufacturing.
Once we finish the order we may be able to send you a picture of your emblem. If this order happens to be a reorder, then we'll just ship and skip this step.
In most cases we will get the first article produced as quickly as possible. That way we can send pics of the emblem to send to the customer. Oft times the remaining emblems for that order will be in seperate batches
Published dispatch ranges begin after payment. The applicable range depends on the selected product and process:
We do offer RUSH Services. These services are limited to the materials that can be ordered in Low quantities. Unfortunately the OEM options cannot be rushed due to the logistics involved with their production. Contact Us for more information.
Default-covered orders have USD $7 shipping, while exceptions are quoted individually. Carrier transit is typically 3-10 days after dispatch. We use USPS Priority Mail for custom orders unless otherwise discussed and may use UPS at our discretion.